Privacy Policy

Who we are

Harbinger Solutions is a South African web design and digital strategy business, currently operating as a sole proprietorship.

Website: https://harbingersolutions.co.za
Email: joshua@harbingersolutions.co.za

For the purposes of the Protection of Personal Information Act, 2013 (POPIA), Harbinger Solutions is the responsible party for personal information collected through this website and related communication channels.

What personal information we collect

We may collect personal information when you:

  • Submit a contact form on our website

  • Enquire via email or WhatsApp

  • Book or are invited to book a call using a scheduling tool such as TidyCal

  • Complete client onboarding documents or questionnaires

  • Communicate with us during a project or enquiry

The information collected may include:

  • Name and surname

  • Email address

  • Phone number

  • Company or business name

  • Website URL

  • Project, business, or service-related information

We do not intentionally collect sensitive personal information unless it is necessary for service delivery and provided voluntarily.

Why we collect personal information

We collect and use personal information to:

  • Respond to enquiries and communicate with you

  • Assess whether we are a good fit to work together

  • Deliver web design, strategy, and related professional services

  • Manage client relationships and ongoing work

  • Send relevant marketing or follow-up communication where appropriate

  • Meet administrative, legal, or record-keeping obligations

We only collect information that is reasonably necessary for these purposes.

Legal basis for processing

We process personal information on the basis of:

  • Your consent, where you voluntarily submit information

  • The need to take steps related to a potential or existing contract

  • Our legitimate business interests, provided these do not override your rights

  • Legal or regulatory obligations where applicable

Marketing communication

We may send marketing or follow-up emails to:

  • People who have enquired about our services

  • Existing or past clients

You can opt out of marketing communication at any time by using the unsubscribe option in the email or by contacting us directly.

We do not sell or rent personal information to third parties.

Cookies and analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

This may include:

  • Essential cookies required for site functionality

  • Analytics cookies (such as Google Analytics) to understand usage patterns

  • Security and spam-prevention tools

You can manage or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

Forms, spam protection, and security

We use tools such as:

  • Divi contact forms

  • Google reCAPTCHA

  • Automated spam detection services

These tools may process limited technical data, such as IP address or browser information, to protect the website and prevent abuse.

Third-party services and data processing

We use trusted third-party service providers to operate our business, including:

  • Website hosting providers (currently Hostinger for our website; HostAfrica for client websites)

  • Email services (Outlook)

  • Analytics tools (Google Analytics)

  • Scheduling tools (such as TidyCal)

Some of these services may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that your information is treated securely and in line with POPIA.

How long we retain personal information

We retain personal information:

  • For as long as necessary to manage enquiries and client relationships

  • For ongoing business, legal, or record-keeping purposes

  • As required by applicable laws

You may request that your personal information be deleted, unless we are legally required to retain it.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

Your rights under POPIA

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information in certain circumstances

  • Withdraw consent where processing is based on consent

You may also lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

Contact us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: joshua@harbingersolutions.co.za